Frequently Asked Questions

How do I redeem my credits from the GoPlayWin.net website?

The GoPlayWin.net website is an entertaining social casino where you play games with your eCredits and compete with other players for a spot on the leaderboard. In other words, it’s all just for fun.

From the Terms & Conditions on our site:

You may be awarded amounts of notional currency and virtual goods (e.g., gems, coins, diamonds, bucks, skins, etc.) (collectively, “eCredits”) which can be used in order to access and play the Games. You may elect to pay real money to acquire additional amounts of eCredits in order to continue playing or commence playing one or more of the Games on a pay-to-play basis. eCredits awarded to, or purchased by, you cannot be withdrawn or refunded. Furthermore, eCredits cannot be translated into money.

What is a Sweepstakes? How does this work?

The Sweepstakes is designed to promote and advertise online video games that can be played for fun made available by GoPlayWin via its website at www.GoPlayWin.net. When you purchase online video game eCredits sold by GoPlayWin, that purchase is accompanied by free promotional entries into a Sweepstakes.

You cannot purchase Sweepstakes entries directly. Sweepstakes entries also may be obtained without a purchase as described Here. The Sweepstakes does not differentiate between entries received in connection with a purchase of any eCredits and those received without a purchase.

What are the odds of winning money from my Sweepstakes Entries?

Not every entry will win a prize. You will play a fun game to see if you have won a prize. Each sweepstakes entry has several different games to play and each game may be played at various levels. Please refer to the rules screen in each game regarding the details of the game and total amount of prizes and winners available in a game. The odds of winning will depend on the game selected and the level selected.

I won money with my Sweepstakes Entries, how can I claim my prize?

When you enter cash into a machine you will immediately get a receipt that you can redeem on our website for play-for-fun credits.  If you win a sweepstakes result, you will then use that second receipt at that location, with their cashier.

Please keep in mind that you cannot redeem a receipt at a different location than where that receipt was originally printed.

I’ve made a purchase of eCredits, but they aren’t showing up on the GoPlayWin website

When you first create a purchase on a kiosk, you have sereral methods to register your credits on our site.

  1. Your purchase receipt contains an ‘SE’ code at the bottom of the receipt.  After you have created an account on the site you can enter this code into the ‘My Account’ view by clicking the ‘Redeem your Credits’ button.
  2. If a cashier scanned your receipt and entered your email address, the account should be created, the credits applied, and a ‘Welcome’ email should appear in your inbox.
  3. A cashier can scan either an award receipt or purchase receipt, as well as your Club Card Code to assign eCredits to your account.

Note: See the section ‘How do I get a club card?‘ for more details.

How do I get a club card?

GoPlayWin no longer supplies physical club cards.  Instead, you can create one instantly for yourself by using the GoPlayWin game app.  Android can be found here, and iOS here.

Install the app and login with an existing account, or create a new account using the app.  SWhen you do this, a new Club Card Code will be assigned to your account.  You can access this code in your app at any time by selecting the ‘QR’ symbol in the upper right corner of the home screen. Just tap, and show to a cashier. They should be able to scan a receipt and that code on your phone.  If they cannot, then you can enter the receipts SE code into the site directly.

Send us a message

If you have an issue that is not answered by the information above, feel free to submit a ticket and we will respond as soon as possible.